Access to bills

[RichardA11]

The website is not letting me access a copy of my latest bill. A direct debit has been taken that is significantly more than my monthly contract but I can’t access my bill to see what any charges may relate to so I can query these 

[Mazzabott]

Mines been like it for a couple of weeks . I’m trying to find out why . Any help would be appreciated 

[XRaySpeX]

Text BILL to 150.

[RichardA11]

That doesn’t give me a copy of my bill. Just confirms I have paid which I already know but I need to know what was on the bill

[XRaySpeX]

No, but it should tell what extras you've paid for.

[RichardA11]

It doesn’t. It just tells me the bill has been paid and for how much but no details 

[RichardA11]

 

[Debbie_G · Accepted solution]

Hi @RichardA11.

Thanks for coming to the community.

I’m sorry you’re having trouble accessing your latest bill. 

If you’re seeing a blank page or an error when trying to load this, please try using a different browser and clear your cookies and cache to see if this helps.

If you're still having issues, please contact our team. They will be able to access your account and help further.

Debbie