@Ebrahim2226221 , if you are upgrading to a new IPhone, then you have to pay for it including the package you have chosen for 24 months, and that is what you are paying, the phone is not free, surprised you are confused.
On the other hand, if you are buying your phone elsewhere, then you can have a sim only contract, which would then cost you less, depending on package, but you would still have to pay for the phone if you bought it elsewhere. Hope this clarifies things for you.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
