30% Friends and family

[Nathwill91]

Any help would be appreciative here. 

I have two different 30% friends & family discount codes given to me by my friends and I’m due an upgrade however when trying to checkout on the selected contract of choice when I try to submit the code I get the error message “coupon is not applied due to invalid coupon code provided”.

[Rodderz84]

Hi Leanne,

Thanks for responding.

And where do i find the friends and family codes?

Rgds,

RB

[Leanne_T]

Hi @Rodderz84

You can find all the information you need on the intranet site, if you need any help please speak to the rewards team. 

Leanne.

[Ber60]

can you help me too please same issue

[James_B]

Hi @Ber60,

Welcome to the EE Community. 🙂

What issues are you having with your friends and family code?

James

[Lillithomas19]

Hi,

I'm also having the same issue as above - getting "invalid code" when using my friends and family coupon. Could you help please? 

Thanks

[Jon_K]

Hi @Lillithomas19.

Are you copying and pasting the code over?

Does the plan you're choosing already have a discount on?

Jon

[Lillithomas19]

Hi Jon, 

I can't see that there is already discount no and yes I copied and pasted the code and tried without doing that also, still says invalid.

Thanks

[Jon_K]

Thanks @Lillithomas19.

I'd recommend letting your friend or family member know so that they can report this internally. It sounds like it may just be an incorrect code.

Jon

[Sarahl22]

I am having the same issue. Now tried 4 codes and am getting very frustrated. Wasted an hour on online help where was just tried to be sold a different product

[James_B]

Hi @Sarahl22,

Welcome to the EE Community. 🙂

Have you checked that the plan you selected meets the terms and conditions for the friends and family discount?

James