£100 cash back not paid?

[Jonesyad23]

When I upgraded I was told I would have £100 put into my bank account by 5th January.  Yet we are now 9th January and no sign of the money or information.  Odd. Who can I ask to help to look into this for me. Are calls recorded to back me up what the seller said. 

Thank you.  

[James_B]

Hi @Jonesyad23,

Welcome to the EE Community. 🙂

Which phone did you purchase? What was the date of your order?

James