whenever I go to upgrade my broadband I get an error

[ninjatiger26]

hello,

ive tried talking to support they just tell me to call sales to hear their deals. ive logged a complaint that no one replies to.

I got an email upgrade broadband early for great deals. but whenever I go via the email, or upgrade through myEE etc all I get is

Sorry, something went wrong on our end

We’re working to fix this. Please try again later.

been like this for months now and no one seems to have a clue or care - any ideas?

thanks 🙂

[Chris_S]

Hi @ninjatiger26 It's great news to hear that you're looking to upgrade your broadband, although I'm sorry to hear that you're having issues getting it upgraded.

Do you get that error message as soon as you enter your My EE account, or at a different point?

Chris S

[ninjatiger26]

soon as I click the upgrade button. does the getting account info, then getting personalised deals then throws that error up

[robh661]

That error has been complained about every time I look in here. 
But EE do nothing about it. 
So you’re not alone, but it’s a never ending battle.

[ninjatiger26]

I did notice there are variants of this. its bed I even logged it to the complaints dept and they ignore me too - im told I can call sales if wanted but I rather look and decide what to do - think ill wait until 2yrs is up and go elsewhere. I mean the £20 off your EE contract isn't a big woop when most tariffs are not avail. so would be same as id spent if didnt have the discount - sorry ranting now lol

[robh661]

We've all been there, a few of us, me included got an email offering a free upgrade to avoid this years price increase.

But that turned out to be a error on their part. 

So your rant is justified.

[ninjatiger26]

I had similar. Their support is non existent. It’s a very overpriced low grade service. 
I regret moving from bt as my contract would have been up shortly 1 year to go. 

oh well guessing that this problems here to stay as they have no fixes for anyone 

[ninjatiger26]

Any input or advice?

[Linzi_H]

Hi @ninjatiger26 

If our Customer Service team has advised you to speak with our Sales team, then this will be the best advice currently if you're unable to access the offers online. 

I'm disappointed to hear you've had no response to your complaint. Did you open this over the phone, or submit this online? 
If this was over the phone, you can request to escalate your complaint to a team leader if a Guide is unable to help further. Or if this was online, the current timescale for a response is at least 7 days.

The quickest way to discuss and get an update about your complaint is to call us directly.

Linzi

[Moose__UK]

I've also been getting this error since about June last year. Been passed between sales, offline team, retentions, pretty much everyone!

I've had different stories told to me. Error on the account, old BT systems not speaking to EE systems, setup on the old EE system and not the new one... They're just a few that I can remember off the top of my head.

Spent 3 months trying to cancel digital voice as it would never work. This "fault" stopped them doing that, was told I'd be credited the 3 months that I was trying to cancel. That never happened.

Contract is up in September, so walking away from this mess.