unable to authenticate connection

Rachel120692 · ‎21-01-2022

My phone and tv keep coming up with cant authenticate connection so im unable to watch my freeview or use wifi on my mobile

XRaySpeX · ‎21-01-2022

Which router?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Rachel120692 · ‎21-01-2022

I think its the bright box 1

XRaySpeX · ‎21-01-2022

Are you supplying the TV & mobile with the BrightBox 1's WiFi pwd?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Rachel120692 · ‎21-01-2022

Yeah password is being used for tv and phone wifi

mikeliuk · ‎21-01-2022

Hi @Rachel120692 ,

Has everything worked ok in the past and this is a recent problem which has occurred?

Has there been any recent change or new addition that may have caused this?

As a sanity check, are you able to Ethernet cable a device to the LAN ports to bypass the WiFi password and see that internet works ok?