EE have completely **bleep**ed me over, i applied to change over provider on december 11th, they kept canceling my accounts because their workers were inputting the wrong address however they would refuse to notify me, leaving this weeks apart, by the time they actually made a working account for me they started work on Janurary 30th
I was without internet from december 11th as i had canceled my previous provider when i signed up with in the EE store on Exeter highstreet.
when i talked to complains they completely disregarded the time left without internet due to faults on EE's part and only offered a measly amount for the 4 days it actually took them to install it when they did their job correctly. I am a vulnerable person with Autism, agoraphobia, and social disorders who relies on a connection for medical help, social interaction, and generally not being completely closed off from the outside world. they caused me a lot of emotional distress being unable to get any help, unable to order myself food, and caused me to waste a lot of money on assets and subscriptions that i no longer had access to due to them **bleep**ing me around with a connection.
in the time they canceled two accounts, they stole £40 from for for 2 credit checks. I never saw that money returned to me.
they sent me a router in that time, That i had returned almost immediately as i was told i would need work done to install it. They are fining me £85 despite returning this weeks ago.
the only compensation i have been offered is 2 months free internet and £23 for the 4 days they accept that the work was staggered. I have lost more than £500 in assets over the 2 months i have been unable to be online, the emotional distress has caused me to self harm, and do other terrible activies due to having no access to my support network (again, caused by EE's terrible customer service and general workforce)
Only one EE service member actually listened when i said I was a vulnerable person, everyone else had talked over me.
as a vulnerable person i do not make a lot of money, they have bled me dry, and given me mediocre connection. i am too stressed and do not have anybody to help me go through the omnibusman route, i dont know what to do. EE has royally **bleep**ed me and is taking the minimum level of responsibility for it, they are cold, greedy, and a disgusting company.
