set up Smart hub 7 plus

[obi-wan]

trying to set up WiFi controls using the app and  Smart hub 7 plus.

have just moved over from bt, the router is set up and connected and my speed is 1.0gb, which is all great ,But in order to fine tune you need to use the app, and every time it says to "set up wifi control" ,Start the process to set up WIFI controls but never gets past the first step (see photo).

[JimM11]

@obi-wan What are you trying to fine tune on the Hub?

[obi-wan]

i wish to have access to the router setting, rename devices that are connected

[JimM11]

@obi-wan Does the app get to your online account correctly, your picture posted has not been cleared for general viewing.

Reconnect Devices to a new EE Smart Hub | Broadband Help | EE

[XRaySpeX]

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

[XRaySpeX]

To access the router itself, Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

[obi-wan]

i have access to my router, through web page http://192.168.1.254, my account is connected though the app and i can see my "Your plan - Full fibre gigabit core"  and the length of my contract and i am getting download speeds of 1.0gb...my only issue is finishing setting up the EE app and having full access, it will not processed pasted step 1 of 2, which is "plus in the red cable", there is no option to skip only finish at a later time. 

[obi-wan]

i have restarted the router( twice) and uninstalled and reinstalled the app

[JimM11]

@obi-wan Does the play button not do anything from your posted picture?

[obi-wan]

no, all this does is shows a red cable going in to the back of the router