port forwarding rules not saving

[tc104]

I've recently switched to ee bb from bt and so now have an ee router it will not save the port forwarding rules that I need  I've tried restarting it but no luck are there any tricks I could be missing?

[Mustrum]

@tc104   which router and broadband service do you have?

Have you tried just sticking with the BT Router?

[tc104]

1 gig fibre and the ee router I could go back to the bt router if necessary good job, haven't posted it back yet  given this should jus work it would be annoying to go back to it. 

[tc104]

I've put the device I'm forwarding to into the DMZ which is far from ideal but does the trick. for using the service I want to use.

[Mustrum]

@tc104   EE do a number of routers, but presumably you mean the Smart Hub Plus?

Are you trying to make the changes via the App or the Web interface?

https://ee.co.uk/help/broadband/manage-use/manage-your-ee-hub 

[XRaySpeX · Accepted solution]

Once you "Create a new rule" & enter the values for it did you press the "+" to the R of it to make it active before you Saved it?

[tc104]

brilliant Ididn't realise you had to press the + I don't find the interface very initiative but that has done the trick and my service is working as expected thank you 🙂 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.