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passcodes

ric26
Explorer

‎18-02-2026 11:25 AM

every day now in stead of just loging on they request a passcode how can i stop this happening

0 Helpful
13 REPLIES 13
XRaySpeX
EE Community Star
EE Community Star
In response to JimM11

‎27-02-2026 01:59 PM

@JimM11 : It's not just the Community but all EE a/c login.

  1. Yes, on my mobile every time, compounded suddenly by Samsung Pass making it practically unworkable.
  2. Occasionally on my PC. This has improved recently.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero
In response to XRaySpeX

‎27-02-2026 02:24 PM

@XRaySpeX Thanks for the reply, pc is toast for logon, 14 times so far today, mobile do not use at all for EE!

0 Helpful
JimM11
Community Hero
Community Hero
In response to JimM11

‎01-03-2026 01:19 PM

Anyone reading this do NOT go down the passcodes adding feature as advised by EE above on the post, it's a complete pain on a device that does not have the method's required for the security needed with the additional and still directs to phone code request's.

JimM11
Community Hero
Community Hero
In response to JimM11

‎01-03-2026 03:25 PM

As still working through this and NOT sure if EE are doing anything about it, so far added passkey's to laptop did not really resolve the issue, setup and added passkey to mobile, and so far laptop is now logging on again option free so far and 100% improvement, have just got to check the other device which is my desktop for operation on the same community Forum connection!

0 Helpful