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no internet

orest1
Visitor

‎31-12-2022 09:34 AM - last edited on ‎31-12-2022 06:01 PM by EE Community Moderator

hello, on December 28, I topped up the internet at xxxxxxxxxxxxx and I only had internet for 1 day, the next day I received a letter to the address that my internet will be disconnected due to non-payment of a debt of 57.90 pounds. but I have no debt because I I haven't used the internet until this birthday. I recently came from Ukraine and I don't speak English, so I can't call the hotline. Please solve this problem

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎31-12-2022 10:30 AM - edited ‎31-12-2022 10:31 AM

Hi @orest1 

There is no customer account access on these forums. You'll need to speak to EE CS. Disconnection only happens after some time and communication.

If you need help speak to https://www.citizensadvice.org.uk/

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Leanne_T
EE Community Support Team

‎31-12-2022 10:39 AM

Hi @orest1

Thanks for coming here. 

If you topped up, do you have a pay as you go SIM card for a WiFI device, or do you have a pay monthly home broadband account with us? 

Leanne.

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