line reset

[carol2025]

Hi how can i get my line/dlm reset. i have had a faulty router that has caused my line speed to drop significantly thank you

[carol2025]

Hi how can i get my line/dlm reset thank you 

[XRaySpeX]

Why do you need to? Only OR will reset the DLM after finding & fixing a fault. What are your current router stats?

[carol2025]

iv had a faulty router and my line speed has gone to crap, try to ask on phone get fobbed off 

[Northerner]

Hi @carol2025 

Disconnect your router door 30 seconds.

Thanks 

[carol2025]

no i want a dlm reset that must be done by openreach or ee thank you 

[carol2025]

so is it just bots on here, and i would love someone to tell me what a router DOOR is 

[XRaySpeX]

@carol2025 : DOOR? Where's that been mentioned?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs. Also post the Home > Status page.
• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

P.S. There is no need to keep starting new threads about the same matter. Everyone can see all your posts.

[carol2025]

as i have explained iv had a faulty router that has caused my line speed to drop, if its too much trouble to do a rest dont worry i will change isp in february when my contract is up 

[XRaySpeX]

We're not your ISP but just a user discussion group & so can't reset the DLM.