indian queens - no internet

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simons1050
Explorer

‎29-03-2025 10:21 PM

Anyone know why no internet around Indian Queens in Cornwall?

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Peter_W
EE Community Support Team
In response to simons1050

‎30-03-2025 11:54 AM

Hi @simons1050.

Thanks for reaching out to us here on the Community 😊

Which service checker was it you used here?

We would usually recommend sending us a text with HELP to 66033, then our automated fault checker will run some tests on your line and recommend some troubleshooting steps too.

Peter

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XRaySpeX
EE Community Star
EE Community Star

‎29-03-2025 10:25 PM

The whole neighbourhood or just you as far as you know?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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simons1050
Explorer
In response to XRaySpeX

‎29-03-2025 10:34 PM

I know of one other neighbour who's internet is out so I am assuming its the whole neighbourhood.

I tried the EE service checker but its not working.

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Peter_W
EE Community Support Team
In response to simons1050

‎30-03-2025 11:54 AM

Hi @simons1050.

Thanks for reaching out to us here on the Community 😊

Which service checker was it you used here?

We would usually recommend sending us a text with HELP to 66033, then our automated fault checker will run some tests on your line and recommend some troubleshooting steps too.

Peter

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XRaySpeX
EE Community Star
EE Community Star
In response to simons1050

‎30-03-2025 11:54 AM

Your BB is down. You need to report the fault to CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP