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how do I cancel my broad band contract

ken9
Explorer

how do i cancel my broad band contract

3 REPLIES 3
JimM11
Brilliant Contributor
Brilliant Contributor

@ken9 Are you moving to another provider for your broadband? There are different way's of doing this.

Mustrum
EE Community Star
EE Community Star

@ken9  follow the instructions in the Help page:

https://ee.co.uk/help/profile/leaving-ee/cancel-my-broadband-landline-or-tv-plan 

However if you are moving providers to another that uses Openreach, then let the new supplier make the arrangements - apart from returning equipment and paying your bills.

XRaySpeX
EE Community Star
EE Community Star

To cancel your EE BB & Home Phone either:

  • If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 2) in my sig. and give 14 days notice OR
  • If you want to migrate your BB to another ISP other than VM & if you're not changing to or from FTTP, you apply to them directly & they'll take care of everything bar your final EE bill.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP