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help with landline connecting to smart hub 7

Cjr42
Investigator
Investigator

‎17-04-2026 03:31 PM

 
0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎17-04-2026 03:32 PM

Plug it into the green phone socket at back.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Cjr42
Investigator
Investigator

‎17-04-2026 03:35 PM

Since receiving my Smart Hub 7 Plus, my landline won't connect to hub. I can't text EE as my moblie phone won't call out unless it is over What's App. I can't get through to a person and am feeling rather lost! Can someone please help me?

0 Helpful
Cjr42
Investigator
Investigator
In response to XRaySpeX

‎17-04-2026 03:56 PM

there is nothing to plug into - the phone has only one cable and that is to the power socket

 

0 Helpful
Cjr42
Investigator
Investigator

‎17-04-2026 03:58 PM

i refuse to pay for my landline service if it is not available. i want this sorted as soon as possible please.

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Cjr42

‎17-04-2026 04:16 PM - edited ‎17-04-2026 04:19 PM

Is it a BT/EE Digital Home Phone? If so, you switch it on & pair it with the integrated DECT base station in the router over DECT using the WPS buttton of the router.

See Set up a Digital Home Phone handset

It's pointless threating this user discussion forum with not paying your bill. We can only provide advice to help you sort it & I believe I have done so.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Cjr42
Investigator
Investigator

‎17-04-2026 04:22 PM

Finally sorted by signing into the admin hub and registering the handset. Now I can call EE to sort out why I have no mobile network!

0 Helpful