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help Needed to Link Broadband Account

Erskine
Investigator
Investigator

‎12-06-2024 08:37 AM

I am looking for any advice and help to link my broadband account.

I recently switched from BT to EE and was notified that my first bill was available. I followed the email link and tried to link my broadband account but each time I request a confirmation code, nothing appears. I have checked the mobile number in the account and it is accurate and can receive confirmation codes to this mobile - BUT NOT WHEN I REQUEST IT FROM THE LINKING OPTION.

Can anyone help or can an moderator take my details and check this out for me, please.

10 REPLIES 10
Erskine0812
Contributor
Contributor
In response to JimM11

‎12-06-2024 10:24 PM

@JimM11Oh well, both arrived through the original email address. Wait a minute, the penny has dropped.

I have not subscribed to this topic with my new user account. Therefore, I am only receiving notifications for the original account. The notifications that I have received for the new account on the 'new' email are for those where I have been specifically mentioned or I have received one of the 'awards'.

I will now subscribe to this topic and presumably the 'new' email will also bring notifications.

Sorry about that. 😞

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