The EE Community

EE Smart Hub Plus - Ethernet randomly dropping?

Hi,I've noticed that my PC is struggling to maintain a good connection connect through Ethernet (not powerline, hardwired) and I'm struggling to work out what is actually causing this - whether it's the EE Router, the cable or the PC's networking car...

Installation pending forever with no ETA

Hi EE Community,I’m extremely frustrated with the lack of progress and poor communication around my broadband installation. Here’s a timeline of what’s happened so far:Ordered EE broadband on 25th Feb, with an installation date scheduled for 14th Mar...

Request for Assistance – Internet Not Working

Dear EE,I hope you're well. My name is Bianca, and I’m from Brazil. I’m currently staying in the UK for a few months to study, and I recently signed up for broadband at the flat I’m living in.Unfortunately, the internet has not worked at all since th...

Roaming All-Inclusive Pass suddenly removed --

If anyone could help I would appreciate it. I had Roaming ROW as an all-inclusive extra, which up until now has worked fine in the USA. I'm currently in the USA. Yesterday, I received a notification that the Roaming all-inclusive extra has been switc...

Compliment call centre staff

How do I put through a compliment and feedback for an amazing staff member that spoke with earlier from the renewals team?thanks

EE perks

Last year I started to open my perks account but couldn't get to my works email within the time allowed. Now says deactivated and I would like to use it please can you advise.

duplicated action from button presses on the remote

Hi all,I have had an EE TV Box Pro (henceforth known as The Box) for a few weeks now and overall I am very pleased with how it works. I have set it up to receive via an aerial as that's the best option for my viewing habits.HOWEVER:I am already getti...

Ethernet devices working but not showing

Hi again I have a very odd problem.My EE smart hub with software revision above, on factory settings, works fine with all attached devices, wifi and ethernet, but fails to show most of the ethernet devices on the Hub Manager My network page.  It list...

This is complete nonsense. I am currently in the usa and this morning had a text to tell me what great news it was you have simplified my roaming inclusive extra to only use in EU. I am now stuck in the USA unable to use my phone. You advised I could...

Phone number for HR

Please could you let me have the phone number for HR.  I am an ex-employee.  Many thanks