error message

Susan291 · ‎31-10-2022

why do i keep getting this error message

Schockwave · ‎31-10-2022

@Susan291 , have you entered the code that has been sent as written above?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎31-10-2022

When adding your BB to your MyEE it wants your personal details as already registered with EE for BB & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.

The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Susan291 · ‎31-10-2022

Thanks for your reply, the email I am adding is what EE have on my account, don't know what other email they are requiring?Sent from my Galaxy

Susan291 · ‎31-10-2022

Yes, entered the code and then the error message comes back, done this 3 times now?Sent from my Galaxy

Leanne_T · ‎31-10-2022

Hi @Susan291

Thanks for coming here.

If you give us a call on 150 or 0800 079 8586, the team will help you get this set up.

Leanne 🙂