Does the email show any details, such as your account number, or have you had any previous emails with account details on it? (Please don't post anything here)
Account number has been given , account is 10 years old. So many new untrained staff on the new system only a few with knowledge on legacy accounts . Hopefully today I spoke with someone who will sort it. Customer service is terrible due to new untrained people, they are well mannered but lack training
