cancel broadband

[Skalpel]

Good morning Everyone!

I wish to cancel my broadband.
I try to call customer service but it is not available.
Why can't I cancel online?

[lizziehicks33]

I am having this same issue. I'm getting fibre so not switching my broadband, I need to cancel and the phoneline doesn't even have an option to wait on hold, it just hangs up on you. I will write to them today having seen the post above, but I'm not particularly confident that it's going to get sorted any time soon.

[XRaySpeX]

@baker926 : Ah, OK, that's exempt from the OFCOM's GPL Process but new ISP should make it as smooth as poss.

You could write to EE as per post 5.

[baker926]

@lizziehicks33  anyone would think they are trying their hardest to stop us from cancelling. Surely it should be as easy as clicking "cancel" in your account online.

Having to write a letter in 2020 is comical when everything else is going paperless.

Paul

[JerseyJo]

I am having the same problem. EE, like a lot of big companies make it very easy to set up accounts but extremely difficult to terminate a contract. So annoying.

[James_B]

Hi @JerseyJo,

Welcome to the EE Community. 🙂

I'm sorry to hear you are thinking of cancelling your broadband with us. If there have been any issues you need help with, please let us know. If you'd prefer to cancel your service, please get in touch on 0800 079 0544.

Thanks

James

[CaptCancel]

Trying to figure out those "early termination fees" can be tricky to find too.

[XRaySpeX]

@CaptCancel : See p15 of EE TV, Broadband and Home Phone Price Guide