broadband slow every night around 8.30 - 9.00PM

[danz1man]

Every single night our netflix (or whatever video streaming service we are using) starts to buffer constantly starting around 8.30pm and becomes un watchable (we didn't have this probem with our old provider Virgin) - it's like EE have flipped a switch and are throttling our internet.

Our firestick is connected via wifi and is in the same room as the router, also the pc upstairs is connected to wifi and this also becomes very sluggish around this time.

We have been with EE 2 months now and this has been going on since we joined - what can I do please?

I'm on the Essentials: Full Fibre 300 plan and I believe I have the smart hub plus router.

Thanks

[Leanne_T · Accepted solution]

Hi there @danz1man 

Thanks for coming to the community. 

If you're experiencing broadband connection problems, please see our Fix An EE Broadband Connection Problem for steps to try and a link to test the connection. 

If you have tried this, please get in touch with our broadband tech guides and they can get everything looked into and let you know what is needed to get this sorted. 

Thanks. 

Leanne. 

[Weety]

I get the same

on 900mb fibre, and for the last few days, during the evening the speeds drop as low as 100mb/s

Of course if an engineer attends during the day, they won’t see this issue

[Weety]

Same here, 

‘I’m on 900mb.s, until,a few days ago I got that 24/7

now in the evenings it can drop to sub 100mb/s

something is up within the EE Network

[Michael_D]

Hi @Weety 

Thanks for coming back to the community.

I know how frustrating it would be to have the slower speeds in the evening.

The best thing I can suggest is to follow the steps that @Leanne_T has mentioned above.

That will carry out some tests on the line, and if needed, you can speak to our guides to have a look into this further.

Michael

[Weety]

Hi Michael

Already been done, call logged, tests by EE in evening show poor performance, engineer arranged

Engineer visits during day, no issues found (link back to normal 936mb/s down)

This issue seems to have occurred since the weekend, and manifests in the evening at peak time

[Michael_D]

I would recommend getting back in touch with the team if it hasn't been resolved @Weety.

We don't have access to your account details here to look into what could be causing this.

Michael