09-10-2026 02:28 PM
09-10-2026 02:30 PM
@Wull33 have you called customer support to report this ? if not you need to as nothing can be resolved unless you do.
09-10-2026 02:35 PM
@Wull33 : Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?
BB issues are rarely widespread but specific to your own line.
If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.
Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.
Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?
09-10-2026 03:04 PM
@Wull33 Your not per chance old landline, and EE are shaking the stick at you for attention?