Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Has anyone else used the Test and optimise your broadband options at the top of the help page? It seems to misreport, It says connectivity issues for me and no point to point protocol but I am not aware of issues, so I asked EE to run a test and they...
Hi There im not sure if this is available already and im missing it or if its something that could be considered for future changes.We have the abolity to change modes on the app so work mode, game mode etc, what would be more usefull is to have a ti...
Hello everyone, I'm looking for help with WI-FI. I have a Hub 7 Pro modem at home that stopped working. EE replaced it with a new one, but I still have the problem. An engineer came to my house who didn't fix anything and said they don't know what ha...
They turned up unannounced with no appointment and were let into the house where they proceeded to fiddle with the router for an hour and take it to bits and put back together again. Then said there might be a problem or not and left.This all sounds ...
i want to speak to my advisor about my broadbrand. Call me back please. [Mod edit: title added]
it seem to me one big muddle some one with a bit of know how needs to sort it my land lord is waiting for a wayleave form and plan so they can sign it so i can get permission to move forward with new digital wiring so out reach need to send form t...
Hi,I recently placed an order for EE Full Fibre 900 for my new home in Colchester.I have received emails from EE regarding my order, but none of them contains my broadband order reference number. As a result, I cannot track or manage my order online....
Hi , Iv moved over from bt to ee full fibre 900 and have the wifi 7 plus hub all good much improvement on the bt sh2 , so my ps5 is connected to Ethernet speed test download on ps5 shows 850mb great , however if I download a game it’s garbage use to ...
We changed our broadband to fibre less than a week ago. yesterday it stopped working - the box on the wall had the red 'LOS' light showing, which means it's upstream from us - basically the fibre connection isn't workingI've tried to get through to E...
smart hub SH40J firmware r5.16.1-R-2011329-PROD-1 Yesterday our wifistopped working broadband ok green light still on hub pc connected with lan ok, looked at the wifi settings page 2.4,5 and 6 all switched on, checked with network analyzer on phon...
