Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45321 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88175 Views
  • 11 replies
  • 12 Helpful

Contacting EE

I’m experiencing issues with my broadband at present and the EE automated service is asking for a mobile number which I don’t have; I only have broadband with EE, my mobile is with another provider. How do I contact EE? Thanks

Having Fibre installed

I am currently receiving my broadband on my landline but am thinking of upgrading to fibre, will this require a new hole in my wall or can it be installed through the existing landline entry.

WiFi isn't working in house

Hi I have ee broadband and the past week it has been very slow or not working atall on the TV's in the house and phones keep losing the signal 

Nld by Visitor
  • 349 Views
  • 1 replies
  • 1 Helpful

Implementation time gigabit broadband

I upgraded about 6 months ago from 300mb to 500mb next morning the speed picked up straight away with no problems. I thought I would take advantage of the sale ending Thursday and upgrade again to gigabit. I got a text message 8am Friday morning sayi...

minibob by Established Contributor
  • 973 Views
  • 14 replies
  • 1 Helpful