adding a BT line to EE broadband account
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06-02-2024 08:01 PM
My EE broadband account is many years old - long before 2017 - can I change my BT landline to EE or will I have to have a new broadband account - much dearer?
Solved! See the answer below or view the solution in context.
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07-02-2024 08:08 PM
@XRaySpeX Currently @mmrawnsley pays BT line rental and calls and EE for broadband only, no line rental, which is how SMPF worked. Now line rental is included in the broadband package and you add on your calls package. Are you on a similar arrangement?
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07-02-2024 08:20 PM
@Storm500 : Yes, I know how SMPF works & is paid for. I had it for years.
No, I now have "Fibre W/Out Landline" with EE. It does include line rental but no calls package as it has no landline no.
Separately I have a landline from BT with a Anytime Calls package. However I consider I am an unusual case. Not many peeps have 2 landlines to the house.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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07-02-2024 08:28 PM
I will have to ring EE tomorrow to see what I can do to leave BT and swop over my landline phone number to EE. Thanks
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07-02-2024 08:29 PM
The OP will not be able to do get EE to take over the BT line as is. Since Sept last year people could only retain their number if the new supplier can move them to a VOIP/Digital Voice solution..
Much will depend on what faculties are available to the OP.
@mmrawnsley do you have any upgrade options available in your MYEE?
And can you post the results of the BTW DSL Checker, hiding your number?
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07-02-2024 08:54 PM
Unable to find out about upgrade options on line.
I have done print screen but it isn't all of the info - not sure how to include stop further down. Tried pdf but of course can't exclude phone number.
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07-02-2024 09:02 PM
Look in your online MyEE for BB: BROADBAND > Change Your Broadband Plan
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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07-02-2024 09:06 PM
@mmrawnsley giving EE a call is a good idea.
From the DSL checker, it shows your ADSL speeds are quite low, although you are getting better than the suggested rates. That said it also shows you should get very good SOGEA rates so I would suggest an upgrade in speeds. You current rates may not give the best VOIP/Digital Voice performance particularly if/when you were streaming or downloading the internet.
Let us know how you get on.
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08-02-2024 10:07 AM
@Mustrum : If the OP goes SOGEA with EE he won't have a landline no. with them & would need to retain his landline with BT if it's required.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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08-02-2024 10:17 AM
@Mustrum wrote:
Since Sept last year people could only retain their number if the new supplier can move them to a VOIP/Digital Voice solution.
Where is that stated? I'm sure I've seen users who moved their existing WLR landlines between providers w/out moving their BB. There's no physical change.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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08-02-2024 10:26 AM
@XRaySpeX my understanding from the OP first post is that they only have one line, a legacy solution paying BT for the voice element and EE for Broadband only. If they still have two lines then OK
But if only one line and the OP went SOGEA or SOADSL doing so would cease the BT number associated with the line.
They would need to get EE to take over the BT line and convert it to Digital Voice.
