Hi,
I have been with BT for at least 40+years (land line and broadband), Sky tv for 25+yrs, and recently switch to EE Broadband and TV.
Every day I have issues, either/and TV lost broadband connection, ring door bell (and ring stickup cam) lost Wi-Fi connection, and VR gaming very laggy and lost sound, AND occasionally, game crashes when playing online multiplayer which is VERY frustrating.
None of the above ever, ever happen with BT Broadband which we have had many years and sky TV, and only start since switching to EE. I have included a seven day snapshot of issues and actions.AGAIN, this never happened with my previous BT setup.
ISSUES
I think the new EE modem are at fault and not as good as BT, and here is why.
1) When my Ring door loses connection to Wi-Fi (which never happened previously), sometime I need to reset the modem, whereas other times it will reconnect after an amount of time. ALSO, my ring stick in the Garage which is some distance away from the house and has a low Wi-Fi strength does not lose connection, but my garden ring also goes down, which is closer.
2) TV Crashes, although I have an extender router between the modem and and TV.
3) VR gaming goes down occasionally when playing multiplayer although I am near an extender router, and most times in multiplayer, the sound drops and players freeze.
NOTE: EE BROADBAND HAS BECOME A LIABILITY, AS MY HOUSE IS NO LONG SECURE ALL THE TIME BECAUSE I LOSE MY RING SECURITY.
MY INVESTIGATION AND YOUR INSTALLATION
Your engineer installed the modem in the kitchen at the front of the house. If the issues is because it’s signal is being blocked by microwaves and kitchen appliances, then why installed it there. Should you train the engineers on the optimal place to install a modem.
If this is the case, why is the extender router not good enough. HOWEVER THIS MAKES NO SENCE, because my ring door bell is next to the modem (other than a wall), and why does my garage ring cam work?
IDEALLY
Ideally I would like to have my old BT (Smart hub) setup reinstalled and full fibre or EE routers seems to be rubbish.
Thanks
Mike
Date | Day | Time | Observation | Issue | Fix | Additional info | Previous set with BT and Sky |
30/5/26 | Saturday | 10 am | Lost TV | Wi-Fi down | Waited for modem | | No issues |
| | 1 pm | Lost TV | Wi-Fi down | Waited for modem | | No issues |
| | 4:30 pm | Lost game VR | Wi-Fi down | Waited for modem | | No issues |
31/5/26 | Sunday | 10. am | Lost TV | Wi-Fi down | Waited for modem | | No issues |
| | 6pm | Lost VR game | Wi-Fi down | Waited for modem | | No issues |
1/6/26 | Monday | 8am | CCTV garden offline | Wi-Fi down | Had to reboot modem | | No issues |
2/6/26 | Tuesday | 11am | Lost TV | Error on tv YVM102 | Had to reboot modem | Modem and extend solid green | No issues |
| | 2pm | Lost ring door bell | Wi-Fi down | Had to reboot modem | Garden and garage were on, although further away | No issues |
3/6/26 | Wednesday | 6pm | Lost VR game | DNS Server Not Responding | Waited for modem | | No issues |
| | 8pm | Lost TV | Wi-Fi down | Waited for modem | Modem and extend solid green | No issues |
4/6/26 | Thursday | 08:00am Unplugged power, waited a minute and plugged back in | | No issues |
5/6/26 | Friday | 13:00 | Lost TV | Error on tv YVM102 | Pulled power out of tv, waited 10mins | Modem and extend solid green | No issues |
| | | | | | | |
| | | | | | | |
8/6/25 | Monday | 08:00 | Lost TV | Extender flashing but modem on | Waited 2 mins | | No issues |
| | 19:00 | VR game really lagging | | | This never happend but does frequently since EE | |
