Worse decision I ever made transferring from BT to EE

[humeka]

I was a BT trialist (and Ex BT employee)... I took part in the Nuisance Call trial and also volunteer for the BT to EE Migration trial. Unfortunately the Migration was cancelled last year before it even started.

So I moved tp EE (thinking it would happen eventually for everyone) ...  What a disaster !!! Many of my issues have occurred in other posts on this forum and continue to be ignored by EE ... Who seem to know better than their customers.

My physical broadband connection is delivered by OPENREACH on FDDI , so EE provide the router and billing.

Things I did not realise when I moved to EE have so far been :-

i) I’ve lost the ability to have contacts on my digital voice phone. Importing from my BT Smart Hub didn’t work, and an exported file from my Samsung mobile wouldn’t import either. It seems the CR/LF in the .vcf file is the problem, but I have no intention of hex editing the file to make it importable.  

ii) Support for Alexa, including the use of BT’s advanced digital phones with Alexa, has been removed by EE for no apparent reason.  

iii) As a trialist for EE’s new Smart Hub 7 Plus, I’ve raised issues and been referred to this forum for information. I feel completely justified in sharing my observations here as well as providing feedback on the trial.  

iv) Living in a rural area with unstable power and only a single bar of 4G EE signal, I rely on Wi-Fi calling. A couple of years ago, I bought a BT/EE CyberPower UPS for the ONT and router, but the new hub uses a USB power lead, which isn’t compatible with CyberPower's barrel leads. EE sent me the new Battery Back Plus, but it arrived without a power cable. After three more orders, I finally received two barrel-type cables instead of the needed USB-C. I’ve been told there’s a fault with the USB-C cable, so it’ll be another month before I have UPS.  

v) The EE app doesn’t support Digital Voice features like contacts, device registration, or router functions such as port forwarding. It makes me wonder if EE sees Digital Voice as a serious strategy or just a stopgap to phase out the copper local loop and exchanges.  

vi) I used to have one bill for mobile,broadband,phone and TV .... now it appears my mobile has to exist as separate bill taken as a separate direct debit from my bank account.

I suspect I might get into trouble for reporting these issues here, but since EE directed me to this forum, I believe I’m entitled to share my views.  

I just wish I'd stayed with BT .... and so does the new BT Group CEO (Alison Kirby) 😁

[XRaySpeX]

No, I'm merely asking you a Q. I don't know whether the SH Pro has a USB lead but I do know the original SH+ has a barrel connector.

I was not aware of this new SH 7+ . Thank you for drawing my attention to it.

[JimM11]

@humeka Good luck on the trial, just report all your findings, you are probably a good candidate for it from the BT to original EE Smarthub+ experience and now to the 7+, no way that Smarthub2 to 7+ jump would ever be easy, cannot fix out the now 2 years for the Original Plus version with all the fixes that never happened!

[humeka]

Don't worry Jim , I'm making a nuisance of myself with phone calls and trial reports. I joined the trial in an attempt to get the faults everyone has discussed on here HIGHLIGHTED. Unfortunately to date there would appear to be no improvements.

With regard to the ALEXA issue ... All the EE documentation refers to discontinuation of making calls from ALEXA devices... my issue is really the ADVANCED PHONE WITH ALEXA no longer is recognised by the Hub... so you can't even use it as an ALEXA voice control device within your own ALEXA  domain . I really feel sorry for Elderly or Disable people who used the ALEXA voice control for their phone service.... EE have just ignored them

[JimM11]

@humeka Know how that goes, left EE with 13months to go off the 24!