15-05-2023 09:53 AM
Hi all,
can somebody with knowleddge please have a look at the logs attached and advised if they see anything strange?
My laptop keeps disconnecting all the time from the home broadband. It may be a signal strength issue as my DB is around -70 to -67 where I sit. Want to rule out anything wrong with the broadband or router first prior to purchasing a wifi repeater.
thanks Tom
15-05-2023 09:55 AM
if anyone knows how i can share the log files on here that will be great....
15-05-2023 10:34 AM
Use the Camera icon above your text to upload an image file to here.
15-05-2023 10:35 AM
Welcome to EE's Home Broadband Forum.
Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats:
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.