I've had full fibre installed about a month ago, with a smart hub pro and 2x smart wifi pro access points.
Since using the kit I've noticed a problem with my mobile phone, a Google Pixel 8 pro. When moving around the apartment, sometimes it will drop wifi and rely on 5G. For normal connectivity this isn't a problem, but when I'm trying to connect to local network devices like my sonos kit, that's a big problem.
Sonos will interrupt my flow by saying it isn't connected to WiFi. I'll check the device and it will tell me I'm connected, strong or decent signal, but there's no internet. I have to disconnect and reconnect and everything works fine.
Problem is - this falls short of my expectations for even the most basic of WiFi. Let alone Wi-Fi 7 and the additional Wi-Fi kit that I've just ordered and am paying monthly for, with a promise of " Stronger connection, less interference. Get a more consistent connection across all your devices at the same time.".
I've used the NetSpot android app to confirm that WiFi signal coverage is now good across the full apartment. It's the *management* of that connection by either my EE broadband kit or my EE phone that is the problem. The connection to the home is fine because other stationary devices on my network can maintain a connection with no problems (except my google home mini in the kitchen which seems to be having a meltdown recently).
I've had support on the line a number of times, I've had an engineer come out and reset and reconnect the WiFi Pro access points while having them connected by ethernet (they were originally set up via WPS as per the original engineer's instructions). I've disabled the 6Ghz network as recommended by the 2nd engineer but the problem still occurs.
I'm not satisfied with downgrading my WiFi security to make this work. I'm not satisfied with disabling the 5Ghz network to make this work, it's bad enough that I tried disabling the 6Ghz (which didn't help).
Broadband support have so far been completely useless and a waste of my time. Resetting kit does not help, no matter how often they do it. Disabling/re-enabling certain bandwidths doesn't help. Does anybody here have any ideas?
I'm really hoping we have some actual experts on here, rather than staff who just follow whatever wizard it is they've got on their callcentre screen.
Screenshots attached to share additional info and demonstrate the problem.
Here are some router details:
