WiFi Pro Booster not getting a signal

[Tinbum73]

I’m stumped with this. According to the EE app (manage, broadband) both my boosters show as ‘getting no signal’, if I click on them, they show as online (confirmed by the aqua light on the boosters) and that devices are connected to them and working.

I’m not sure if this is a bug, or if something is wrong with the setup? I do seem to have lots of issues with speeds slowing dawn over the course of a few days, fixed by a reboot of the main router. 

[JimM11]

@Scottydog84 Well you were updated last night in the wee hours off the morning when you where fast asleep, so it may be one off two issue's so look at what the Extenders are FW wise, THEY should match each other in numbers. 

Would just leave it all as working, just incase it all goes pear shaped at present, until someone or yourself can confirm BOTH Router and Extenders are up at the latest, we know that you router is, but what about the extender?

[Scottydog84]

The FW numbers on the extenders are both the same as the main hub FW number. 

[JimM11]

@Scottydog84 Thanks for confirming that, the router and your extenders then look to have been all updated at the same time, part off this process at the end of the update is Reboot the device / devices, the choice is now yours, the router for sure would be reset and rebooted at the update, not sure about the extenders though.

As they appear outwardly to be working indication wise Aqua light showing good signal, you can leave alone and continue as is. IF you wish to you can power off an extender, leave a couple of minutes or so, re power and fingers crossed, it comes up works and at best case, the app shows correctly, NOT A FAN off this app control in any way/shape/format but it is what it is.

Not a Pro user or Extender user, Smarthub+ but primarily Asus Routers and AI mesh hanging of the EE currently...

You are the first to post this and as you were working before then new FW is leading it down the path, all your decision to what you think is best. 

[boflan]

I had this problem. I factory reset router, extender AND hybrid and it worked for a bit and then got "no signal."

As bizarre as it sounds, I then factory reset the ONT and it has worked perfectly ever since. It's now been back on for around 24 hours. Before this, it was showing "no signal" in less than an hour. May be a coincidence, but may also be worth a try.

[SJB-666]

I have the same issue I think it’s because their app is set up for the Wi-Fi plus and not the pro they need to update their app

[JimM11]

@SJB-666 The app is setup for all the products! and you may have an account issue, call EE CS and have them take a look first instance.

[Raz12456]

I seem to be having similar issues to a number of the posters here. One pro booster has no signal (and no devices attached) and the other works fine. I tried factory resetting both and whichever is connected first (using the steps in the app) works fine and whichever is connected first second has no signal apparently, despite lights being aqua and the app and the web interface both clearly showing that it is connected to the hub. The fact the both boosters will show the same behaviour if connected second implies to me that there is no fault with the boosters. I’m not technical enough to troubleshoot beyond this though so any thoughts anyone wishes to share on my observations above would be gratefully received. 

[Leanne_T]

Hi there @Raz12456 

Thanks for coming to the community. 

If you give us a call our tech guides will get this looked into for you and see what could be causing the WiFi boosters to show no signal. 

Let us know how you get on 🙂

Leanne. 

[Tinbum73]

To be fair, I’ve never had a resolution to this. But despite saying no signal, devices are connected and working. 

[JaimePB75]

I did not do anything, but now all the extensions show as strong signal. Ensure you have the latest version of the app and restart the hub. It might have been some firmware update, not sure.