WiFi Controls in EE APP stuck on 'Installing update'

[Crj1981]

Hi, 

Hoping the community will be able to help me out. I installed my new Smart Hub Plus yesterday and I am trying to get into the WiFi controls from the EE App. I've been with EE for a number of years on full FTP. Signed a new deal the other day. Internet is working fine as expected through router. 

It's been stuck on Installing update for 24hours now. I'm connected to the actual router WiFi. All private browsing etc is switched off. Using iOS and tried with both iPhone15 pro and iPhone 12.

Router information; APP version 1.11.0, Firmware version:  R1. 2 9 . 0 - R - 9 5 0 3 0 6 - P R O D - 8 3 0 0 2

I've tried the following troubleshooting. 

1) Waited several hours, gets to end of progress bar. 

2) Re-installed the EE App several times and exactly the same issue occurs

3) Factory reset router and started process over and over again. 

Thanking you in advance for your help.

[MattyB0809]

I’m just getting this over and over again for the last 3 hours.  😭 did you manage to get a fix for this?

SO IRRITATING

[JimM11]

@MattyB0809 Which hub do you have?