Wheres my free Xbox GamePass?

[IanMac72]

Ive had an EE account for years with a single Sim only package. In October I moved two other mobile numbers across to EE and signed up for their new Fibre package. As part of that, I was supposed to get Xbox Gamepass. I was initially told that once the fibre had been installed and the first month billed I would be notified of the Gamepass code. Ive had nothing and when I check my broadband account it still states that its not installed. Ive been using it since mid October and its great 🙂 

Anyone else having similar issues? 

[MartinWolfenden]

Yep,

The button occasionally appears on the app to add it and when I press it all I get is an error message. Same on the website. 

I suspect they are trying to save money by not letting people have it. 

I’ve raised multiple complaints but they never get back to me.