How do I view the status of complaints I've raised, and complaints that have been raised on my behalf by EE people? I've looked everywhere I can think of on the website and app but I can't find anything.
As background. I have a complaint that's not been resolved regarding (lack of) automatic compensation for a seven (7) day broadband and home phone outage in May this year. I was told that compensation would be paid automatically but haven't received anything so called EE on Fri 05 Sep to ask why. The person I spoke to said they were raising a complaint to have this looked into by a back office team but they didn't give me a complaint reference number.
I waited for six days without hearing anything, tried to find details of the complaint on the website and app, and then found an e-mail in my Spam folder dated 05 Sep (the same day I called EE) that said the complaint had been closed. It was only in this closure e-mail that I was given the complaint reference number.
As a customer, I think I should be able to view the status of my complaints as an absolute minimum, but I would also like to see the text and comments. Assuming it's not currently available somewhere I missed, it's wrong that I can't see what text an EE contact has put in my complaint, and why the complaint was closed with no action being taken. I also think I should be able to see details of closed complaints. Please, please don't reply with "Just call us and we'll tell you" - it's something that should be available via my account, for me to access at a time of my choice.
I've raised another complaint, via the webpage form, to ask for my refund. As far as I know this complaint is still open and being investigated - I'd confirm that but I can't find details of the complaint on the website or app!
