Web pages unable to load

SirusMonk · ‎16-01-2026

Since moving from BT broadband to EE certain devices (particularly Android) have intermittently failed to connect / communicate / resolve Web addresses.

Activating cloudflare warp 1.1.1.1 fixes the issue but brings other occasional connection issues.

I can only surmise that this is either an EE DNS issue or an issue with how the router resolved Ipv6 resolutions.

Anyone else experienced this issue?

Rach_H · ‎19-01-2026

Hi @SirusMonk,

Welcome to the Community!

I'm sorry to hear that this hasn't been resolved. I'd recommend reaching out to our team, and they will be able to take a look into what is happening, and help you to get this sorted.

Rach

View solution in original post

Northerner · ‎17-01-2026

Hi @SirusMonk

Could be anything from content lock to just random chance. Cleared site cache on your devices?

What sites are you having issues with to establish if there is any pattern.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

SirusMonk · ‎17-01-2026

Hi @Northerner,

It's any and most sites intermittently.

Just tried Iceland and got the usual error message, turn on Cloudflare and all fine. After research I believe it is likely to be linked to Ipv6 calls not resolving quickly enough though with the EE hub you can't turn Ipv6 off to check if this is the case.

XRaySpeX · ‎17-01-2026

You may turn IPv6 off from the router: Advanced > IPv6 > Config > IPv6 address allocation > Allocation mode > OFF.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

SirusMonk · ‎17-01-2026

Thanks @XRaySpeX

Didn't realise this option actually turned it off.

So now set to off in my hub, Iceland site loaded without cloudflare active. Will see how it goes over the next few days.

Thanks

XRaySpeX · ‎17-01-2026

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

SirusMonk · ‎18-01-2026

Unfortunately, same errors occurring and even worse EE box stopped working until I changed the setting back again and restarted the hub.

So back to square ONE. Forgot to mention, turning off the WiFi on problem devices and using mobile data fixes the problem but is completely impractical as a daily solution.

SirusMonk · ‎18-01-2026

"EE box" is EE TV box.

Rach_H · ‎19-01-2026

Hi @SirusMonk,

Welcome to the Community!

I'm sorry to hear that this hasn't been resolved. I'd recommend reaching out to our team, and they will be able to take a look into what is happening, and help you to get this sorted.

Rach