We should have had our broadband set up today between 1-6 and no one turned up

Adair1973 · ‎13-09-2022

Mustrum · ‎13-09-2022

Did you need a new line or fibre installing, or were you moving from another supplier?

XRaySpeX · ‎13-09-2022

You may be due for some Automatic compensation

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Adair1973 · ‎13-09-2022

We were due to have an engineer come today to either put the fibre line in or depending on the state of our BT box, change it

Time was supposed to be between 1-6 and husband was home all that time

Sam Adair

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Mustrum · ‎13-09-2022

@Adair1973 not sure that helps too much, it would be unusual to have an Openreach appointment for an if or or situation. They would normally know if you had a working or stopped line, and just be needed to work at the cabinet or exchange.

Which broadband service did you order?

What does the BTW DSL checker show for your phone number or adress if you don;t know it?

https://www.broadbandchecker.btwholesale.com/#/ADSL

Post the results, but hide your phone number or adress.