Vunerable

[Terrie]

We have not been sent, as a vunerable people, a battery back up

[XRaySpeX]

Are you auto entitled to 1? Have you applied for 1?

[Rach_H · Accepted solution]

Hi @Terrie,

Welcome to the Community!

If you're already registered as a vulnerable customer then give our team a call, and they will be able to take a look into this for you.

Rach

[JimM11]

@Terrie It is not an automatic case you get one because of the Vulnerable Status on your account, but EE CS is the one to call as per advise Forum wise, good luck with it as you may need it, while on see if you have a landline on DV Digital Voice, are in a 4G area, and the Hybrid phone Motorola FW500 is also available for you in Emergency? You can also buy if you do not qualify and if currently in stock, BBU and the cable to match your specific hub, plus both need to be close to each other equipment wise, that is the ONT + the EE Hub.

[XRaySpeX]

Try calling EE CS on the Freephone no.(Opt 1) in my sig. to ask about your eligibility & to order 1.