Uswitch from Virgin Media to EE full fibre Broadband

[DYax1]

I started the Uswitch process from Virgin Media to EE 900Mb full fibre Broadband, all was going well, router arrived for the cable installation on 9th June. I received an email this morning saying the switch has been cancelled? I have not authorised either provider to cancel this switch, I called EE and they said that they did not cancel this order/switch and is must have been Virgin Media? How can they cancel this switch without contacting me first, someone is playing dirty here I can only assume.

anyone else out there had an issue like this?

I have tried to start the Uswitch again, but when I finally get to set up the new switch with EE online, my account is saying an order is currently being processed. I'm get petty feu-up with this now.

[DYax1]

I am waiting for a response from both VM and Uswitch. 

[Schockwave]

@DYax1 , thank you for letting us know, as that would be the first port of call before proceeding further, unfortunately.

[JimM11]

 @DYax1 So you are aware i had this with EE before a FF upgrade from my EE FTTC, many times the EE automated system triggered, and i called EE every time it happened, on the FF Install day OR called and said you are not going to believe this but EE have cancelled your order, but we OR have resurrected it and we WILL be there if you don't mind in the Afternoon was a 8-1pm appointment, answer was knock your socks off... EE response was your order was fine, computer glitch don't worry and going to say i called them at Least 4/5 times during the 21 day wait every time i received the text from EE.....

I still get Text from EE, saying they have spotted broadband issues on my connection to this day even though i quit them lock stock and two smoking barrels way back Mar 2025.... Last one off those was Jan 2026.... Off course i just ignore and it goes no Further so who cares not me.

[DYax1]

Well, its a wait and see then, I suppose!  My EE account is now saying (Auto Cease Order) It's the lack off information given from all parties involved that winds people up.  I just received another email from EE asking for the return of the router they delivered YESTERDAY.

You can't make this stuff up.

[DYax1]

Just had another cancellation email from EE, this time with a different Account number and a different Order Reference number starting with BT***********. Deep joy, involved all-round today.

[JimM11]

@DYax1 It's all an automated process, so wait and see, packaging should be sent from EE but they will want that EE Hub back even though you process a new order, they will send you again another new Hub out.....

[JimM11]

@DYax1 Wonder if this is all happening now with the Issue that EE had yesterday with there system???

[DYax1]

Isn't Ai wonderful 😂

[JimM11]

@DYax1 It sure ISN'T..... Maybe it's giving you the long hard look into the Future Crystal Ball......

[DYax1]

Piggy in the middle 😁