Using EE Full Fibre Optic internet with eero 6+ mesh router

[itsthomas]

Hi,

I'm currently using Virgin Media broadband. To use my eero mesh routers at home, I had to set the Virgin Hub to modem mode so the eero could act as my main Wi-Fi router.

I’ll soon be switching from Virgin Media to EE Full Fibre (FTTP). Do I also need to set the EE Smart Hub to modem mode in order to use my eero system?

I read that with EE Full Fibre, I can connect the eero directly to the ONT (Optical Network Terminal) and simply enter my BT PPPoE credentials which is bthomehub@btbroadband.com, with the password either left blank or set tobt.

Is this information correct?

[JimM11]

@itsthomas None of the EE Router have or support modem mode, and not using the Router then you forego any DV Landline system connected for a EE system.

The EERO will connect direct to the ONT as a third party connection with the settings password is BT incase it is case sensitive.

[Mustrum]

@itsthomas   yes that is correct, just connect your eero to the ONT, not need or ability to set the EE router to modem mode, the ONT is the modem..

You can find more info on this help page https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router 

[Matt_124]

You've read correctly, you would just have to input the PPPoE credentials after connecting via Ethernet to the ONT.

Reason you would have had to do the above with VM is that I believe their internal connection is terminated into their Hub, and not into an ONT as on Openreach.

Help article is here if you need something to refer to: https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router 

[itsthomas]

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@JimM11 wrote:

The EERO will connect direct to the ONT as a third party connection with the settings password is BT incase it is case sensitive.

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Thanks. I assume the steps are as follows:

1. Connect the WAN port of the main eero router to the ONT

2. Open the eero app

3. Enter the EE broadband username and password

Will the eero app automatically detect the ONT connection at step 3 and prompt me to enter the PPPoE credentials?

[itsthomas]

Thanks. I assume the steps are as follows:

1. Connect the WAN port of the main eero router to the ONT

2. Open the eero app

3. Enter the EE broadband username and password

Will the eero app automatically detect the ONT connection at step 3 and prompt me to enter the PPPoE credentials?

[Mustrum · Accepted solution]

@itsthomas   if I remember right, from another post, the Eero needs to be connected to the internet before you can make PPOE changes.

If so you would need to, set up the EE Hub first,  connect the Eero to a LAN port on the EE Hub, make the changes, then plug the Eero into the ONT after removing the EE Hub.