Upgraded to Full Fibre and my landline doesn't work at all

[Mackay54]

I can neither ring out or receive calls on my landline. Caller ID, which is part of my plan worked for about 2 days. Anyone else had the problem, and how was it solved?

An EE presentative promised me some sort of adaptor, which never came. Are thse like the older ADSL filters we used to put on our phone lines?

[JimM11]

@AndrewRye If you power the router of to reset it, does the call in/out work any better after that?

[AndrewRye]

Tried powering down the router; no change.  Outgoing calls fine. If I phone in from my mobile it's silent and then cuts straight out.

[JimM11]

@AndrewRye Do you have a mobile phone registered against this account as it is on the new EE DV service, if so then 

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

or call 150 from the phone, and report it as an incoming phone issue on DV.

[AndrewRye]

Problem appears to have been solved.  Apparently the digital switchover is in two parts, one for incoming and one for outgoing calls.  Only the outgoing setup had been done.  Will wait until the reconfiguration process is complete and report outcome!

[JimM11]

@AndrewRye Thanks for getting back, did not even know that it was a two part thing, you learn something new every day, please do keep the forum updated, it is really helpful for customers when something goes awry just like your setup!

Normally just inform, it takes a little time for the switch to take effect, be patient that normally works out couple days later.