Upgrade Cost Doubles on Checkout

mrroach · ‎08-09-2025

Hi, I am looking at upgrading my broadband - it says I can switch to a 900 plan for same price, but when I get to checkout it wtill has the old plan and so says twice the monthly cost?

Thanks

Nick

Rach_H · ‎08-09-2025

Hi @mrroach,

Welcome to the Community!

I'm sorry to hear about what is happening when you log into your account and try to complete your upgrade. I'd recommend reaching out to our team and they will be able to take a look into upgrading your plan.

Rach

View solution in original post

Northerner · ‎08-09-2025

Hi @mrroach

Is there an upgrade fee, specifically are you still within your current minimum term.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

mrroach · ‎08-09-2025

I don't think so as it was when I log into EE I keep getting the "Time to upgrade" banner?

Thanks

Nick

Rach_H · ‎08-09-2025

Hi @mrroach,

Welcome to the Community!

I'm sorry to hear about what is happening when you log into your account and try to complete your upgrade. I'd recommend reaching out to our team and they will be able to take a look into upgrading your plan.

Rach