Unrecognised device connected

MRSG1
Investigator
Investigator

‎18-12-2023 09:36 PM - edited ‎18-12-2023 09:41 PM

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Hi, first time poster. I've been having problems with broadband which is getting sorted now but as a result I've been logged on to router admin. On connected devices there is a Samsung Galaxy A50 connected to both 2Ghz and 5Ghz with 3 different IP addresses. No one in the house has an A50 and I can't remove it as it's showing connected. There is also an Xbox (not Xbox one which is what we have) connected. (The unknowns are likely smart TV and Motorola phone.) Can I find out what these devices are and disconnect them?  Thanks in advance 

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎18-12-2023 09:41 PM

Hi @MRSG1 

Just check the MAC address for the device and the connected phones on your network. Same for the Xbox. 

Thanks 



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MRSG1
Investigator
Investigator
In response to Northerner

‎18-12-2023 09:43 PM - edited ‎18-12-2023 09:44 PM

Thank you I'll go back in and do that, but what should they be? Sorry, don't really understand the MAC. I've added a screenshot of the event log to original question 

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MRSG1
Investigator
Investigator

‎18-12-2023 10:21 PM

Figured out the galaxy is an old phone my youngest been playing with 🙈😂 just the Xbox now I'm not sure of

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MRSG1
Investigator
Investigator
In response to MRSG1

‎18-12-2023 10:22 PM

I understand now, they should be the same 🙈 sorry stressful day lol

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