As a last resort I am posting this in case anyone can offer any help or advice.
I first placed the order for Full Fibre 1.6Gbps back in early December, the 13th to be exact. Was given that day a date for hardware (router etc) to arrive on the 6th of January and date of service to go live on 9th of January. I thought it's not ideal almost a month but not too bad.
I received the hardware in fact earlier than the 6th, a couple days or so earlier. 9th January came and past but nothing happened. In the end Openreach came, did a quick survey and a few days later came and did the digging from the walking path to the outside wall and install the optical fibre cable, this was done a couple of weeks ago. Was told that all was left was for the engineer to come and do the final step and install the ONT and the service to go live.
To my (unpleasant) surprise, later the same day (or the next, not sure) I received an SMS and the app also was updated that my order was expected to go live the 6th of February... A day or two later I received another "update" that the installation was "confirmed" for the 12th of March! And also an SMS thanking me for changing the appointment sucesfully.
I do appreciate this must have been a typical generic SMS, but the waiting for 2 months just for the ONT installation after all the outside work was done seemed a bit too much for no obvious reason. Especially when the outside work was in fact finished before the original projected date.
So i called EE and explained that everything was ready and waiting and the appointment I was given 2 months later can and should be expedited to as soon as possible. After several phone calls, telling me Openreac h won't be able to have an engineer available for the installation until another 4 days and I should call again later, which I did last Friday, only to be told again no expedited available appointments to be had. I was asked to call again to day which I promtly did again. Mind you all these phone calls have been at least half an hour each, with lots of waiting on hold for EE to speak to Openreach...
So earlier today, yet another phone call later, I was told again that the 13th of March is the earliest available...
Is this really the experience other members/customers have ? 3 months from ordering to getting the service ? And two months waiting for ONT installation after all outside work has finished ?
Is there any way I can do something about this to get the service sooner ? Any other way to contact etc ?
I'd appreciate any help.
P.S: The icing on the cake is that BT (current ISP) although it has been a pain over the years with slow speeds all rounbd, it has been rock solid but started having random drop outs and disconnect and ridicoulously slow speeds since the outside work was done. And I do work from home 2 days a week plus weekends too, which is currently at best problematic if at all possible at times.
