Unable to set up Direct Debit

[TheBewdley3]

Recently transferred from BT to EE for Broadband. Because of the possibility double billing from BT & EE, EE  advised not to  set up a DD with them until end of May. I have followed their instructions & in the last couple of days tried to set one up , but just get the following message "This content is blocked. Contact the site owner to fix the issue." . Help please.

[Negris]

In this day and age and with a communications company, to have this same fault for more than a year and to have done nothing to resolve it and then force customers to sit on the phone for ages, is mind-blowing. Thank god you don't provide my broadband and just my father in laws. But I know it's not your fault personqlly but perhaps you could point your website IT people to the endless amount of customers complaining and having nothing done about it.

[MigMudarra]

How is this a solution to your website issue? I have to call a number that costs me money because I don't have an EE number (and I never will have it!), to solve an issue that, as far as I can tell everyone else has the same problem, that you cover by getting people to wait in a line, and set the DD over the phone. 

I was charged more than the agreed amount because I forgot to do my monthly payment, this is just ridiculous. 

[Ali_A]

Hi @MigMudarra 

Welcome to the Community. 

You can call EE Broadband team on 03301231105. It cost the same amount to call as standard landlines with 01 or 02 area codes- when calling from an inclusive minutes contract they are generally free to call. 
You can find these contact details on our Contact us about your broadband and landline page

Ali

[Profile closed]

In many ways the incompetence of EE is quite impressive here. Still happening...