Unable to set up Direct Debit

[TheBewdley3]

Recently transferred from BT to EE for Broadband. Because of the possibility double billing from BT & EE, EE  advised not to  set up a DD with them until end of May. I have followed their instructions & in the last couple of days tried to set one up , but just get the following message "This content is blocked. Contact the site owner to fix the issue." . Help please.

[JimM11]

@TheBewdley3 As you have followed what was requested which is not known and did not work, then call EE CS and have the agent amend your account to add the DD details. HTH

[TheBewdley3]

Thanks 

[Negris]

Exact same issue trying to set up a direct debit for my father in law. Tried every device I have access to across multiple family members - 7.

Considering this was raised as an issue more than a year ago by lots of customers (only those who can be bothered coming on to this forum so who knows how many are struggling), it is ridiculous that it has not been resolved by such a large company. Shameful customer service and IT response.

[XRaySpeX]

@Negris : Of course you can't manage it. You can't pay for PAYG by DD.

[Negris]

Why are EE not sorting this out? Got the same problem and the phrase "This content is blocked. contact the site owner to fix the issue." is all over their various community forums. Why should customers have to wait on a phone for an hour because EE can't be bothered to sort out this issue?

Trying to sort a direct debit for my father in law's boardband account but the experience of trying to do so and failing due to this issue (seems to have been a problem for more than a year for customers) has convinced me to stay well away from EE as a service provider. 

[Negris]

Sorry. Wrong forum area. Having the same issue trying to set up a direct debit for Broadband. It is a farce that EE have not resolved it. Posted now on Broadband area.

[Katie_B]

Hello @Negris. 

Thanks for coming here.

Are you connected to VPN when trying to set up the Direct Debit?

Have you been able to try another device/browser?

Katie

[Negris]

No VPN and I have tried 7 different devices across various family members and two households.

[Katie_B]

Thanks for confirming @Negris. 

If you are still seeing this error I would recommend giving us a call. 

Our customer care team can help set up the direct debit and also look into this error further. 

Katie