Unable to renew my mobile contract like it states in the correspondence

[kevin_trainer]

I recently received a letter stating I had to renew my mobile contract to continue receiving the benefits. It gave an address to go to (ee.co.uk/bb-renew) but when you go to this address it tells you nothing on renewing. What do I have to do?

[Chris_B]

@kevin_trainer  go to your online EE account select your broadband and click upgrade. 

[Michael_D · Accepted solution]

Hi @kevin_trainer 

Welcome to the community.

You should be able to see the full option and renew online in your EE account as @Chris_B mentioned.

If you have any trouble doing that, you can also speak to our broadband guides over the phone who can look at your renewal options.

Michael