URGENT! How do I get through to speak with someone at EE - RE: Broadband

[Sunny_G]

I’ve recently switched from BT Business to EE, but there’s an issue with my account number / reference and I really need some clarification. Have been trying for DAYS to speak with someone - different days, different times etc. - but the line just rings for 2 minutes then goes dead.

I’ve now received an email saying that if I don’t pay the amount outstanding by the day after tomorrow, my Broadband Account will be suspended…!!! I didn’t get my new router until 16/04/2024 and only set it up the next day on the 17/04/2024 so I’ve had this ‘new service’ for virtually no time at all…!

I’m also having difficulty negotiating the on-line system too - hence the need to speak with someone to guide me through it. 

I can’t tell you how frustrating this is - just how many hours I have wasted trying to get through to speak with someone and really need this sorted as soon as possible before I get cut off through no fault of my own - I can’t be without broadband…!

Does anyone have any suggestions of the best number to contact someone on?

Many thanks… 

[JimM11]

@Neneng96 What BT Hub do you have at present, and does ant e-mail from EE say anything about new router being sent, or if you look at the EE/BT order anything there?

You cannot send it back if you are not getting new one sent, you may/may not have an engineer visit, if you have a self install swap out of equipment! BT hub will work on EE Service, and if you have a landline phone or other equipment all is taken into consideration. See the link below and any FAQ's

BT and EE are coming together to give you more | Learn more about the relationship between EE and BT

[148rollandrolla]

I keep getting voice mail 

And when I tap on number one 

I am asked to put my password and ash

I don't know my pass code 

[XRaySpeX]

@148rollandrolla : Are you abroad? Then you need your PIN to listen to VM.