Trying to cancel my broadband

[simonrsteele]

Cancelling Broadband. 

I need t cancel my broadband contract. You can’t do this in the account  section of the website (why? I can order but not cancel?), I can’t get through on the phone…45 mins wait and then cut off at 40mins 😖. And no email contact address for customer services (or any department). Please help, I just want to cancel, you so hard!!

[Mustrum · Accepted solution]

@simonrsteele   

You should try 0800 079 8586 but it is press 2 then 3. 

Or 0800 079 0544 may also be worth trying which seems to be a combined BT/EE number now.

Further information is available in the following Help page.

https://ee.co.uk/help/profile/leaving-ee/cancel-my-broadband-landline-or-tv-plan