Tracking my Wi-Fi order - New customer

[beex3]

Hello, a few days ago there was a sales rep at my door asking about my Wi-Fi. I have plus net getting installed on Thursday and he's gotten me a cheaper deal with EE and refunding my PlusNet order (at least that's what he said). I only got 2 emails from EE and that was when he was at the door - none of which contain relevant information. Last night at midnight the direct debit from `EE Ltd` was set up - still not got any text or email. So I've just created a EE account myself to see if my order will pop up or if I could somehow track it to see when it's going to be set up but nothing comes up. 

Does anyone else know how this process works and when I'll get more info? or a way I could find out more now?

Thanks 🙂

[XRaySpeX]

You should have got at least 3 emails from EE:

1. Upon placing your order: Subject: Thanks for choosing EE - "About your Order".
2. On setting up your DD.
3. On going live: Subject: Your order's now complete - "Your service is now live".

Why not phone CS & find out what's going on?

[JimM11]

@beex3 Did you also receive the Plusnet cancel as well from them that EE were taking over the installation. Plusnet should not be installing if EE are doing it now! E-mail sequence headings as below

1.Thanks for choosing EE, James 2.We're confirming your service start date 3.We've sent your kit 4.Your new EE service is about to start 5.Your service is good to go 6.Check your bill online 7.How you'll pay your bills.

And the very first one with the warning You've got seven days to verify your EE ID 

If you don't log in within seven days, we'll delete your EE ID to keep your account secure. You can create a new one anytime.

Thanks, The EE Team

[beex3]

Hey, so on the 28th (when the rep came to my door) I got 3 emails from EE:

• Here's your EE passcode
• Your contact details
• You're changing your password

Not heard from plusnet yet

[XRaySpeX]

That's all about your online EE a/c but nowt to do with any BB.

[JimM11]

@beex3 Not sure how your process is going to pan out but as i was changing from Sky to EE order start/running was 10/3 to 25/3/24 online order got the opening details etc with a VOL ref and Account number 4 rapid e-mails day one then nothing until about 11/12 day's later in the process. Linked below the contact us for EE.

Contact Us | Help & Support | EE

[Schockwave]

@beex3 , have you checked your junk/spam folder to see if anything is there?