Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

Chrissy_G
EE Knowledge Specialist

‎29-04-2026 10:07 AM - edited ‎20-05-2026 04:21 PM

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first time.

Pair using an Ethernet cable first

If your extender isn’t pairing wirelessly, starting with a wired connection helps it settle and complete any updates.

  • Plug an Ethernet cable between your Smart Hub 7 Pro and the Smart WiFi 7 Pro.
  • Wait until the extender shows a steady aqua light.
  • Once it’s steady aqua, leave it connected for 10 minutes. This gives the extender time to finish any firmware updates.

Switch back to wireless pairing

  • After 10 minutes, unplug the Ethernet cable from both devices.
  • Keep the extender powered on.
  • Wait up to 5 minutes for it to pair wirelessly.
  • You should see a solid aqua light again once pairing completes. Try not to unplug the power during this step.

Move it to the best spot

Once the extender has been solid aqua for around 5 minutes:

  • Power it off.
  • Move it to your preferred location.
  • Power it back on and let it reconnect.

Placement makes a big difference

For the strongest WiFi, place your extender halfway between your hub and the area with weaker signal, rather than right at the edge of your home. Remember, to get the best results your WiFi Extender needs a strong signal to your Smart Hub 7 Pro. 

This guide shows how to get the best setup.

30 REPLIES 30
Profile closed
Not applicable
In response to JimM11

‎26-09-2026 08:37 PM

Ive just found the best way is to do it as i described & the App is always saying wifi extenders are offline with nothing attached to them & its just not the case as if you look in web interface & they are on with devices attached to them , i just simply do everything in the web browser as i find it more reliable , i would say use the app for basic things but if you can learn to use web interface i would recommend this over the app ,& as for mobiles you can & i do a fair bit manage router by the web browser you simply go to your connection in wifi settings & (On Android at leased) youll see an option called "Manage Router" , just hit it & it will auto open the browser with the address of the routers page , failing that just open web browser & put in 192.168.1.254 , launch the web interface & then hit "display desktop site" to view it in a smaller format if needed , i find app great for paying bills , upgrading all those things , & router management is ok for certain things but the web interface is king for me, i would recommend to anyone to try to learn it & get to grips with it as there are so many more things that can be done in there than in app.