We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first time.
Pair using an Ethernet cable first
If your extender isn’t pairing wirelessly, starting with a wired connection helps it settle and complete any updates.
- Plug an Ethernet cable between your Smart Hub 7 Pro and the Smart WiFi 7 Pro.
- Wait until the extender shows a steady aqua light.
- Once it’s steady aqua, leave it connected for 10 minutes. This gives the extender time to finish any firmware updates.
Switch back to wireless pairing
- After 10 minutes, unplug the Ethernet cable from both devices.
- Keep the extender powered on.
- Wait up to 5 minutes for it to pair wirelessly.
- You should see a solid aqua light again once pairing completes. Try not to unplug the power during this step.
Move it to the best spot
Once the extender has been solid aqua for around 5 minutes:
- Power it off.
- Move it to your preferred location.
- Power it back on and let it reconnect.
Placement makes a big difference
For the strongest WiFi, place your extender halfway between your hub and the area with weaker signal, rather than right at the edge of your home.
This guide shows how to get the best setup.
